Frequently Asked Questions
What happens if I don't like it/it doesn't fit?
Exchanges are always free. Simply stop in and see us, and we will fix you right up. If you can't make it in, send it back along with a description of the issue, and we will include a replacement in next month's box.
Do I still get an in-store discount if I'm not a Platinum Member?
We appreciate all of our members! On all in-store purchases Silver Members will receive a 10% discount, Gold Members receive a 15% discount, and Platinum Members receive a 20% discount.
Will the stuff be different every month?
Yes, it will be different. You won't end up with 20 of the same blue shirt.
When do I get my package?
Packages ship on the Wednesday following your sign up date. Future shipments will correspond to your original sign up. i.e. If your sign up date was the 15th of the month then your future packages will ship the first Wednesday after the 15th of all future months.
Can I change my membership?
Yes, you can. Simply go to the account tab, then click manage subscription. This will allow you to change between subscriptions to better fit your needs.
Can I purchase individuals items or only the monthly subscription?
Yes, you can purchase any of our items with or without purchasing That Guy's Secret Club membership.
Do I have to have my package shipped?
No. If you would like to pick up your purchase in the store, please just add a note in the section labeled "special instructions to seller" and use promo code InStorePickUp.