Customer Service

Effective August 13, 2026

We want every return to be easy. Unworn, unwashed, unaltered items with tags attached may be returned within 30 days of purchase (in-store) or delivery (online).

Refund method: You choose how you'd like your refund - store credit (which never expires) or a refund to your original payment method. If a refund to your original payment method isn't possible, we'll issue a check instead. In-store, we're happy to offer store credit on the spot, but if you'd rather have your money back your original way (or a check), just let us know - we're not going to push store credit if it's not what you want.

Shipping costs are nonrefundable. Online returns must be postmarked within 30 days of delivery. We can't guarantee stock, but any return can also be exchanged for another item of equal or greater value.

Nonreturnable Items

All Accessories: Jewelry, sunglasses, hats, scarves, and belts.

All Sale/Clearance items are final.

Problems with your order?

Please inspect your package on arrival. If anything's damaged, contact us within 5-7 days at 1(815)-250-0928. We're not able to cover items that become defective after being washed, worn, or altered.

Shipping

Shipping is FREE on domestic US orders of $100.00 or more. Orders under $100.00 ship for a flat rate of $10.00. Standard delivery takes 3-4 business days (holidays and weekends aren't counted as shipping days). Our preferred carrier is USPS.

We also ship to Canada for a flat rate of $25.00 (6-10 business days).

We also offer free in-store pickup at That Guy's Secret in LaSalle.

If upon arrival items are incorrect or missing, contact us at 1(815)-250-0928.